The service operating layer for work that crosses organisations.
Coactix gives every authorised participant one shared case for ownership, current blocker, evidence, SLA visibility and customer-safe updates. Existing ITSM tools and portals can stay in place.
Current blocker
Evidence
SLA visibility
One operating model
Frontline captures the work. Core connects the parties. Command drives the resolution.
Every paid network starts with Coactix Core. Add Frontline when teams need controlled intake, and preview Command for coming-soon virtual service coordination.
Frontline
Controlled intake for operational issues. Capture reports from teams, sites and shifts, then prepare a reviewed shared case draft for Core.
Explore FrontlineCore
The shared service operating layer. Connect participants, evidence, ownership, SLA visibility and customer-safe updates in one governed shared case.
Explore CoreCommand
Virtual service coordination. Surface stalled cases, current blockers, evidence requests and next actions from the Core record.
Preview CommandClear ownership across every party
Existing service desks can remain in place. Coactix handles the shared case when work crosses organisations and systems.
Evidence record
Keep uploads, notes and handoffs attached to the shared case so teams can review the same operational record.
SLA visibility
Track resolution clocks across each invited participant in the chain so teams can review where ownership or delay sits.
Frontline captures the issue. Core opens the shared case.
Your employees should not need to know which resolver team owns the issue. They report once to Coactix Frontline. Coactix validates the reporter with your access code, flags missing context for operator review and prepares the shared case draft for the right invited organisations.
Report once
One issue enters Coactix Frontline.
Clarify
Missing detail is requested where needed.
Prepare
Coactix structures a Core-ready shared case draft.
Route
The right invited parties are brought in.
Built for multi-party operations
Coactix spans industries where operational success depends on one shared service network.
Facilities Management
"Critical HVAC failure in a managed building"
Reduce finger-pointing between tenant, landlord and subcontractors with a shared case record.
EV Fleet Operations
"Vehicle not ready after failed overnight charge"
Unify messy log data and site telemetry into a single verifiable evidence pack for warranty claims.
Rail & Transport
"Signaling fault crossing infrastructure boundaries"
Synchronize handoffs between public infrastructure owners and private service operators.
Telecoms
"Business broadband fault crossing network boundary"
Bridge the transparency gap between ISPs and wholesale network providers during outages.
Warehouse Automation
"Robotics outage halting fulfillment lines"
Triage complex hardware/software conflicts where responsibility is disputed.
Healthcare Estates
"Critical clinical equipment or services fault"
Ensure rapid, compliant resolution for assets where downtime impacts patient care.