Coactix is in early access. The security model described here reflects what is built today. We are not yet SOC 2 audited or certified.
Shared truth,
carefully controlled.
Coactix isn't a replacement for your existing systems. It's a controlled collaboration layer that bridges the gaps between them. We operate on the principles of neutral ground, least-privilege access, and clear shared visibility.
No Replacement
Keep your Jira, Salesforce or ServiceNow. Coactix is designed to sit alongside those systems as a neutral bridge, not replace your internal team's workflow.
Role-Based Visibility
Participants see the shared cases and context they are authorised to access. Internal notes are designed to remain internal through role-scoped visibility.
Audit History
Status changes, evidence uploads and shared comments are recorded on the shared case timeline for operational review.
Network Privacy
Participant visibility is case-scoped, so external organisations do not see unrelated cases, internal notes or another participant's private activity.
Designed for Selective Transparency
Trust isn't about sharing everything. It's about sharing the right things at the right time. Coactix maintains a strict boundary between internal operations and shared collaboration.
- Internal WorkflowsPrivately managed in your existing ERP/CRM.Siloed
- Internal NotesDesigned to remain private to your internal team.Siloed
- Shared Case TimelineThe shared activity record for authorised parties.Collaborative
- Evidence UploadsEvidence files shared with relevant parties.Collaborative
- SLA AccountabilityShared clocks visible to authorised participants.Collaborative
Your Internal Silo
Collaboration Layer
AI-assisted work stays reviewable.
Coactix does not let AI silently close cases, publish customer updates or invite external organisations. Human operators remain responsible for routing, approvals and customer-facing wording.
Reviewed routing
Operator review remains part of intake and participant routing.
Controlled updates
Customer-safe updates are prepared and reviewed before release.
Traceable assistance
AI-assisted extraction and prompts remain tied to the case record.
Integration Roadmap
Coactix starts with manual coordination and has a clear path toward deeper system integrations.
Human Coordination
Bring invited organisations into a shared web UI. Capture updates, ownership and evidence in a structured shared case.
Platform Bridges
Planned and setup-dependent connectors for Jira, ServiceNow and Zendesk will let Coactix updates flow into internal tasks.
Telemetry-assisted workflows
Planned telemetry-assisted incident creation and evidence checks for teams with connected site infrastructure.
Security & Governance Pillars
Infrastructure & Sovereignty
Cloud-hosted application architecture with organisation-scoped access boundaries and explicit sharing rules.
Identity & Access Management
Email and password authentication today. Enterprise SSO and MFA are planned capabilities, not active in early access.
Data Handling
Shared case data and evidence metadata are stored in Supabase tables with RLS policies. Per-update cryptographic hashing is not part of early access.
Organisation Isolation
Organisation isolation is enforced with Supabase Row-Level Security and explicit shared case participation links.
Audit & Compliance
Ticket activity is captured in audit events for operational review. SOC 2 and ISO 27001 readiness work are future scope, not current certifications.
Role-Based Visibility (RBAC)
Granular permissions at the organisation, workspace and shared case level. Guests only see cases they are explicitly invited to.