Pricing built for shared service operations.
Coactix is priced around the service network your organisation operates, not the number of people helping resolve work.
Prices exclude VAT and applicable taxes. Invited participant access is included where a paid plan allows it, and Frontline is available as a separate add-on.
Invest
Shared service clarity
Participate
No licence friction for invited organisations
Control
Governance stays with you
Paid network
Your service network
Creates shared cases, invites organisations and governs the record.
External organisation
Invited participant
OEM
Invited participant
Field team
Invited participant
Participant access stays controlled.
Invited organisations can act on the shared cases they are invited into, while you keep control of governance, reporting, integrations and operating rules.
What you are buying
Every paid network starts with Core.
Core is the governed shared case layer for ownership, evidence, SLA visibility, participants and customer-safe updates. Add Frontline for live SMS/Text intake and preview Command for coming-soon virtual service coordination.
Core
Included in every paid network as the shared service operating layer.
Frontline
Paid add-on for active customers. SMS/Text intake is live; additional channels are planned.
Command
Coming soon: virtual service coordination on top of the Core record.
Integration depth depends on setup, plan and supported connector paths. Scope sync requirements before committing to a pattern.
Comparison
What changes by tier.
The main commercial boundary is simple: invited participants can respond, paid networks can invite and operate.
Participant
Included by invite
Invite rights
Invited organisation limit
Shared cases/year
Dashboards
SLA timeline
Evidence/RCA export
Intake drafting
ITSM sync
API/webhooks
Support level
Starter Network
£500/month
Invite rights
Invited organisation limit
Shared cases/year
Dashboards
SLA timeline
Evidence/RCA export
Intake drafting
ITSM sync
API/webhooks
Support level
Core Network
£1,500/month
Invite rights
Invited organisation limit
Shared cases/year
Dashboards
SLA timeline
Evidence/RCA export
Intake drafting
ITSM sync
API/webhooks
Support level
Scale Network
£3,500/month
Invite rights
Invited organisation limit
Shared cases/year
Dashboards
SLA timeline
Evidence/RCA export
Intake drafting
ITSM sync
API/webhooks
Support level
Participant
Included by invite
Included only when a paid workspace invites the organisation.
Prices exclude VAT and applicable taxes. Frontline is a paid add-on and is not included by default.
Coactix Frontline
Paid add-onAdd Coactix Frontline to any paid network.
Give your teams one controlled front door for raising issues, capturing context and routing work to the right organisation. Frontline extends the shared service network to intake, without asking people to know which organisation, inbox or portal owns the problem.
Frontline is not included by default. It must be enabled as an add-on for a paid network account.
- One front door for issue intake
- Structured capture before shared case creation
- Routing to the right organisation or internal team
- Workspace-specific rules and context
- Optional access codes and guardrails
- Designed for 24/7/365 operational intake
- Creates or updates Coactix shared cases
| Plan | Frontline availability | Price |
|---|---|---|
| Starter Network | Available add-on | Price to be confirmed |
| Core Network | Available add-on | Price to be confirmed |
| Scale Network | Available add-on | Price to be confirmed |
Frontline pricing will depend on intake volume, channel requirements and routing complexity.
Need an enterprise service network?
For enterprise customers, Coactix can be scoped around your governance model, participant structure, security review, planned integrations and reporting needs.
We will help map your service network, case volumes, participant roles and evidence requirements before recommending a configuration.