What is multi-party service management?
Coactix is a shared service operating layer for work that crosses organisations. It gives every authorised organisation one shared case — with ownership, the current blocker, evidence, SLA visibility and customer-safe updates — so multi-party service issues are resolved from a single record instead of scattered tickets.
Who is it for?
For the organisation accountable for service across multiple providers — heads of service delivery, supplier-performance and SIAM leads, operations and COO teams, and fleet or infrastructure owners — in sectors like EV charging, facilities, rail, telecoms, warehousing and healthcare estates.
What problem does it solve?
When a service issue spans several companies, each opens its own ticket on its own system against its own SLA. Coactix replaces that fragmentation with one shared case: a single owner, a shared timeline, attached evidence and customer-safe updates.
What is a shared case?
A shared case is a single record that multiple organisations are invited into. Each party sees what it is authorised to see, contributes updates and evidence, and works to one owner and one current next action — while internal notes stay private.
How is it different from ITSM tools like ServiceNow or Jira?
ITSM tools run service inside one organisation. Coactix is the layer between organisations. It sits alongside your existing ITSM rather than replacing it, and adds a shared record where customers, suppliers, OEMs and field teams collaborate on the same case.
No. Sync tools copy tickets between systems. Coactix gives every authorised party one shared record to act in — with role-scoped visibility, evidence, per-party SLA visibility and customer-safe updates — rather than mirroring separate tickets.
How does Coactix coordinate external organisations?
The accountable customer creates the case and invites the organisations needed to resolve it. Invited participants act on the cases they are invited into; the customer keeps control of governance, reporting and operating rules. Invited participant organisations do not pay to take part.
FAQ